FAQs

 

What types of products do you offer?

Our store specializes in a stylish selection of trendy apparel and footwear. This includes fashionable children's sneakers and cozy plush jackets designed to provide both comfort and contemporary street style.

How can I ensure the right fit when ordering clothing?

To ensure the right fit, we recommend consulting our size guide available on each product page. This guide provides detailed measurements to help you select the appropriate size for your needs.

What is your return policy?

We have a 30-day return policy. Items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. To initiate a return, please contact us via email.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Do you offer exchanges?

We do not offer direct exchanges. The fastest way to obtain a different item is to return the original item and make a separate purchase for the new item once the return is accepted.

What should I do if my item is damaged or incorrect?

We advise inspecting your order upon receipt. If you find that the item is defective, damaged, or incorrect, please contact us immediately so we can evaluate the issue and provide a resolution.

Are there any items that cannot be returned?

Certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards. Please reach out if you have questions about a specific item.

What shipping options do you provide?

We offer various shipping options to accommodate different needs. Specific details regarding shipping rates and delivery times can be found during the checkout process.